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Update_Ticket_API

Introduction

This API will add customer comments (customer reply) for an existing ticket.

Method= POST

Headers

Authorization : “Bearer bc1f461de4f193”
Content-Type : ”application/json”

Description of Fields

Field name Description Mandatory
Header - “Authorization” Access token is passed to identify the user. Eg- ”Bearer bc1f461de4f193" Yes
Header - “Content-Type” Input Content Type here it would be “application/json" Yes

Input Perameters:

Perameter name Mandatory Description
ticketNum yes Ticket number of the order for which issue has been raised.
customer_e_mail Yes Customer email ID corresponding to that order.
title yes Single liner title for customer Reply.
message yes Customer Comment to be added on the ticket.

Production Url:
https://developer.shopclues.com/api/v1/cst/addcustomercommentsonticket

Sandbox Url:
 https://sandbox.shopclues.com/api/v1/cst/addcustomercommentsonticket

Success Response:

{ "status": 1, "code": 200, "message": "success", "data": "Comment added Succesfully", "extra": 4415989 }

Note :The Response will return the ticket number on which the customer comment is added. In case the customer reply is on a ticket which is closed, then a clone ticket will be created and its Number will be returned.

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